Covid-19 Response, last updated 14th May 2020

Below are service updates for all organisations mentioned in the pathway who have changes. Please get in contact if you wish to update this information.

Aberlour Youth Point

Responding to this crisis means we cannot continue to provide the same level of support as we would normally. Therefore, we have focused on key priorities for working with children, young people and families by:

  • Ensuring the safety, welfare and wellbeing of children and young people;
  • Keeping families connected to our services;
  • Alleviating the impact of poverty and financial hardship.

Aberlour’s Urgent Assistance Fund can provide cash grants to help families with children who are suffering extreme hardship, including the impact of the Coronavirus.

Applications must be endorsed and submitted by a sponsor, acting in their professional capacity. Examples of eligible sponsors include social workers, health care professionals, teachers, clergy and third sector organisations.  Applications from individuals cannot be accepted.


The resource packs about managing anxiety during covid-19 in different age and neurodevelopmtal groups, parenting support and webinar about supporting children’s adjustment when back to school can be found at:
CAMHS Grampian have also made podcasts about managing different aspects of lockdown for children and families:
By the end of July, 3 new resource packs will be released, supporting parents, teens and neurodiverse children with adjusting to going back to school. These will be put on the camhsgrampian website where the other packs are.
There is also a new CAMHS website that has compiled all online resources in one pleace- including downloadable resources for parents, links to videos and applications for supporting children and families mental health and wellbeing:

Children 1st

Children 1st Moray is keeping connected with children, young people and their families by phone, text or video call.  We’re using video sessions for lots of different things, from baking and cooking to family sessions.  Young people and their families are able to talk things through to help them cope.  We also offer practical help, cooked meals from the community café, food parcels and vouchers to advice and guidance on coping with the demands of parenting during coronavirus.  Parentline is also available for parents online or at the end of the phone 0800 028 2233.

Children’s’ Rights and the voices of children and young people are always important to us:  our Rights Advocacy and Mediation service is still working with children and young people to ensure their voices are heard when any decisions are made about their future.

Join our Facebook group at Children 1st Moray for tips on things to do with the kids and positive messages.


Cruse Bereavement Care

During this time Cruse Scotland can offer support following any bereavement by calling our helpline (details of opening hours etc are at the top of this page.) or by emailing Any further support required will be offered by telephone using our secure Call Handling Service.

Please note that due to the COVID-19 pandemic we are only able to offer telephone support. If you are a current client or on a waiting list someone will be in touch to discuss this with you.  Our helpline will remain open during the hours advertised above.


Families Outside

Outreach work has been suspended, with support being offered remotely via telephone and video links.

Our Helpline (0800 254 0088) remains open to families and professionals, and we will continue to support those who contact us via the usual channels including email at for support, or for general contact and enquiries.


Findhorn Bay Arts – In The Mix

We have been successful in securing funding from the Youth Music Initiative.  This will enable our In The Mix project to deliver a programme supporting aspiring musicians to progress their creative ideas and skills.

In the coming months, we will work with our artists to develop online content and activities to support young people who are looking to develop their music skills.

Watch this space for more information to come!


Grampian Child Bereavement Network 

At this difficult time, please contact us by Telephone 01224 554152 or email

We will do all we can to support both current families and new families who lose loved ones regardless of their cause of death. Also check our Facebook page for the latest news and Facebook Live Q&A sessions. We are also still gifting books to families

Our website also has lots of helpful advice and ideas for children, young people, families and professionals supporting them.


Moray Rape Crisis

Still taking new referrals. Offering support via phone, video, email and txt.


Quarriers Young Carers Service:

Still open for new referrals, anyone identifying a potential young carer to let us know.

We’re able to provide limited financial support for IT equipment/access to enable online learning. We have supermarket vouchers available to families with children experiencing financial difficulties as a result of the current situation.

Face to face meetings are no longer taking place and we advise anyone with any enquiries to contact us by email.


Quarriers Arrows:

Please note that due to the current situation with COVID-19, opening Hours are now Monday to Friday 10am-5pm and Saturday 12-3pm.  Phone support for service users is ongoing 9am-6pm daily.

Quarriers has created an Emergency Planning Team to ensure the safety and welfare of the people we support, our staff and volunteers with regard to the Coronavirus.  The team will link in on a daily basis to monitor and support suspected and potential cases. Information during this time is crucial and the team will share government and health advice on our intranet, by email and on our website, as well as individual support should any cases arise.

Face to face meetings are no longer taking place and we advise anyone with any enquiries to contact us by email.


Step by Step Moray

As of Friday 20th March 2020, all Step by Step staff will be working from Home.

The office phone will not be answered during this time. All staff are available via email.

If you wish to contact a member of Step by Step please contact our Project Manager – Gareth Jenkins on


Who Cares? Scotland

If you’ve been in care, you might not have a family network to turn to for extra support. We want to help, with a friendly voice at the end of a phone, access to advice and information, and with practical support where we can.

If you need help as a result of the Coronavirus call, email or txt our team of first responders for support.


Barnardo’s Works – * temporarily closed*




All primary and secondary schools in Moray are closed to the majority of pupils.

Moray Council has issued a statement regarding plans to ensure children eligible for free school meals can now access grocery vouchers instead of making journeys to schools.

Community hubs are now operational, providing childcare for category 1, 2 and 3 key workers.

Young people in S4 – S6 due to attend school to complete outstanding coursework should not attend. Individual schools will be in touch with parents/carers, using their established communication channels, with arrangements to support SQA pupils and home learning.

All lessons with the Instrumental Music Service have stopped but pupils of the service can still access learning opportunities, support and advice from their instructors via GLOW/Microsoft Teams. Direct Debits remain in place for those paying for lessons offered between August and March. Refunds for lessons not offered between the close of schools and the end of term will be actioned in due course.

We know that not every family with school-aged children in Moray will have access to IT equipment to support digital learning, but we want every pupil to be able to have that opportunity. Glow, and other learning websites, are widely used in schools and can support your child’s learning in and out of the classroom.
We’re asking families to let us know what equipment and broadband is needed, so we can make this happen.

For any further advice or information contact your school.


Elgin Youth Café

Due to current guidelines around reducing the risk associated with coronavirus, we’re having to make some changes to our services. We are running an amended service;

  • All face to face sessions after today’s Eat, Chat & Chill are postponed until further notice. This includes Eat, Chat, Chill, fitness, cooking classes and Friday night drop-ins. Due to the short notice, we will be open for today’s Eat, Chat, Chill session but not fitness to discuss our plans and any concerns with our young people.
  • We will be starting online services and groups to stay in contact with our young people. Keep an eye on our social media for information on this as it comes available. Also if you have any other ideas on how we can keep in contact let us know!

To arrange a chat with a youth worker either give us an email on or phone us on 01343 548300.

We will continue to keep you updated via our social media pages.


Outfit Moray

Bike Revolution will be open Monday, Tuesday and Fridays 9am to 5pm for sales, hire, servicing and repairs. From 8th May, they will be participating in Cycling UK’s Big Bike Revival for Key Workers and will be offering free servicing, repairs and bike hire to key workers.  Outfit Moray remains closed until further notice.

Please read the following information before visiting Bike Revolution …

  • There will be a strict ‘one in one out’ system, so please be patient and prepared to wait outside if necessary (‘one’ includes members of a single household).
  • For sales and hire, just pop down during opening hours, although you may want to phone ahead to see if we have what you are looking for.
  • For servicing and repairs, please phone in advance and arrange to drop your bike off using our external bike lockers (drop off can be at any time).
  • All bikes must be left outside, either in our lockers or bike shelter. If you drop them off during working hours, please call through the door for a mechanic and one will come out to discuss your requirements.
  • Collections will be from the lockers and arranged in advance. All servicing/repairs payments will be taken over the phone prior to collection.
  • Phone number 01343 549571 #2


Keith Loft Youth Project

DM’s are open to anyone, young people and parents, who would like to have a chat if they are feeling lonely, anxious or worried.

We are also still available for food parcels and vouchers, please email or message us to discuss this.